Testimonials - What Share Vision customers say
“My experience with the Share vision team has been a positive one.
We found very well trained people who quickly integrated into our project and became part of it.
Colleagues are quick to respond to customer requests and we have not had any complaints from customers.
Thank you for your professionalism and speed in dealing with the situations that arose.”
Customer Support Coordinator – Operations Division – Romanian Bank
“We have had the pleasure of working with Share Vision for the implementation of our incident dispatching and we are very pleased with the choice we made. The implementation was fast and efficient, with no disruption to our daily business.
The Share Vision team proved to be extremely open, prompt and proactive in handling our calls and emails. Each interaction has been handled with care and professionalism, resulting in a significant improvement in our retail customer satisfaction.
We highly recommend Share Vision’s services to any company that wants to optimize their customer communication and benefit from high quality support.”
Key Account Manager – Industrial equipment intervention and repair company
“For us, the decision to outsource the “customer relations” was accompanied by excitement and apprehension, as, being experts in one field, we were convinced that an “outsider” could not deliver the same results as ours.
But as the collaboration with Share Vision began, these fears have been allayed and we can now confidently say that this outsourced service is not just a service, but a valuable extension of our team.
Thank you for your warmth and professionalism in understanding and addressing our needs!”
Project Manager – Company in the field of vehicle maintenance and repair
“The call center service is at the core of our national e-waste collection program.
We appreciate the cooperation with Share Vision Call Center, part of Business computer S.R.L.
Our collaboration with this company started in 2017 on the customer support and order fulfillment side. The Share Vision Call Center also services for us the campaigns run by our organization in all Romanian counties, including Bucharest.
It is a project that year after year has challenged the whole team and motivated us to improve it, to prove flexibility and adaptability. We can confirm our satisfaction as a beneficiary of Share Vision services.
We have chosen to work with this company because of their availability, flexibility and the high quality of their services. Throughout our collaboration, the Share Vision team has shown a great openness to understanding our needs and expectations, which has led to positive results in terms of the quality of the services provided.
In view of the above, we recommend Share Vision Call Center, part of Business Computer S.R.L., as a professional and reliable partner for any company with which it will deal.”
Communication Manager – O.I.R.E.E.P. Company
“We have been working with Share Vision since we launched our website selling healthy lifestyle consumer products.
I think I was one of their first customers in 2015.
Since then, we have developed a close relationship with the team in charge of us, we keep them close to align with how we want to be perceived in the market.
And we, in turn, have taken up the successful practices they have proposed.
We believe that together with Share Vision we are on the same team!”
Sales Manager – Consumer Products Online Shop
“We are very pleased to offer this recommendation to Business Computer Solution with whom we have a collaborative relationship since 2019 in providing call center services.
Throughout the four years of collaboration they have fully met our requirements, pro-actively responded to our requests with deadlines, provided us with full support in setting up IVR, help us on a monthly basis to provide support by solving questions of our entrepeneurs who ask for help.
The team we work with is highly experienced, professional, dedicated and committed to whatever project we undertake. Whether we’re talking about inbound call taking or running outbound campaigns, even market research.
Particularly appreciating the flexibility, promptness and availability in offering advantageous solutions on the basis of the collaboration so far and the above arguments, we recommend the services of Business Computer Solution to those interested.”
Customer Relationship Manager – cash & carry company
“We have chosen to work with Share Vision as a call center service provider on behalf of our HR department due to the quality of the services provided and the efficiency of the verbal and written communication processing process.
At the same time, Share Vision’s team of call center agents, through the professionalism of its members, has always provided support for our punctual requests related to specific situations.
Whenever situations arise where there are technical problems or specific situations that block a normal activity, Share Vision’s partners have been supportive and open to resolve them as quickly as possible, so that everything can run business as usual.
Although the volumes handled by Share Vision have increased considerably in the last 2-3 months, the quality level in handling the calls and situations that our employees and candidates have been confronted with has remained the same.
I recommend Share Vision as a professional and reliable partner and I appreciate its quality service and the flexibility of the solutions offered, which favorably differentiates it from its competitors.”
HR Manager – Retail Company
“We have the pleasure to offer this recommendation to BUSINESS COMPUTER SOLUTION S.R.L. operating under the Share Vision band, with which we have a seven-year cooperation in the field of providing call center services for the processing of telephone calls and written communication.
Both the quality of the service provided, the timeliness of the processing and the reliability of the Share Vision staff recommend this company as a reliable partner.
In view of the management and experience necessary to carry out the work in this field, we recommend this company for future collaborations.”
PR Manager – Retail company
“As administrator and technical manager of the e-commerce marketplace platform, I have been interacting with Share Vision staff and services since March 2023.
I requested a quote for their call center services and was pleasantly surprised to be contacted by phone immediately for further details of the project. I received the offer the same day and within a week after the request for tender, Share Vision operators were already taking all the calls from our clients.
The share Vision team has managed in a very short time to adapt and respond to all the particular requirements of our activity as well as the technical and logistical ones.
They found quick solutions in terms of the number of operators needed, dedicated supervisor, personal training and technical support to adapt to the technical solutions we were already using.
Although they were in their first month, Share Vision operators were able to generate a 10-15% increase in sales compared to the former call center service that had 2-3 years of experience.
Initially, the working hours we requested were 6 hours per day, Monday through Friday, and later increased to 10 hours per day Monday through Sunday. The change was made following performance testing which was easily managed by the Share Vision team.
The initial staff training was conducted in a joint session at Share Vision headquarters.
Interaction with the operators and the team manager is done on a dedicated project group, where any problems or exceptional situations that arise during the work program are reported efficiently and quickly. To date, there has not been a single situation that could not be addressed and resolved in the shortest possible time.
On a monthly basis I receive a centralized report of the call center’s activity where the number of recorded calls, the reason for the call, performance indicators, resources used, etc. can be analyzed.
I highly recommend the Share Vision team for the quality of service and efficiency demonstrated during our collaboration.”
Administrator and Technical Manager – Marketplace online platform
“Working with the Share Vision team started for us at a time when we were unable to find serious people available for in-house employment, which is why we decided to outsource the entire customer service department.
What impressed us from the very first interaction was the openness of the team and good understanding of all our needs. The beginning of the collaboration, the training part and the integration with our store went smoothly, without any problems, only needing a short period of settling in where we closely followed the procedures of getting used to our customer relationship policies.
What Share Vision does for us: taking calls, taking and processing e-mails, taking phone orders, taking and processing returns, confirming orders.”
Administrator – Clothing E-Commerce Platform