How we ensure quality
Share Vision offers customized, flexible and cost-effective solutions. The platform used is an omnichannel solution that can be tailored as needed.
Technical infrastructure
Our technical platform offers the following benefits:
All call center operators have access to the platform used, whether they are in the office or working remotely. The used IP-based platform enables the provision of a wide range of services such as:
- Centralized system administration through a single user-friendly interface
- VoIP via SIP standard
- Reports activated in simplified or complex form as needed
- Voice-controlled automatic voice response (IVR)
- Pop-up windows and CRM integration
- Automatic call distribution
- Ticketing systems
- Multimedia targeting (skills-based)
- Voice recording and quality monitoring
- Call interaction and call tracking
- Complex reporting functions
- Contact management via the Internet
- Remote access via a secure VPN connection for call center operators and supervisors
Data Security and Data Protection (GDPR)
Share Vision meets all legislative requirements for data protection and information security. The IT systems used are constantly monitored and updated.
Share Vision security concept:
- We guarantee the availability of IT and communication systems as well as data in the event of a breakdown.
- We reduce the risks due to misuse, tampering or loss of systems, data and programs.
- We have procedures in place to prevent and resolve IT failures.
- We respect the legal provisions.