Contactează-ne

We are the Share Vision community!

We build solutions for your business success!  

To make this simple and effective, we need information about you, who you are and what you do. You can provide it to us via the contact form posted on this website. All the information you give us is analyzed and processed by our specialized department, so that we can think of ways to get you the highest profits in the shortest possible time.

Personal data covered by this policy means any information about you by which you can be identified, directly or indirectly, in particular by reference to an identifier, such as your name, identification number, location data, online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, social or cultural identity.

When we set the terms of use of the personal data we come into contact with, we have referred to the provisions of the European Regulation 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “Regulation”) (Article 94 of the Regulation), which applies in all Member States, to companies that have their registered office in the EU and to companies that process personal data in the EU.

According to it, since we come into possession of your personal data and use them in whatever way, we are a personal data controller. In this capacity, we have put in place technical and organizational measures to comply with the Regulation, which are regularly reviewed.

Please read these terms of use carefully, since contacting the services and informing you about them, accessing, using this website and, implicitly, using the contact form on the website, telephone or e-mail through which you necessarily provide us with information about your name, telephone number, e-mail address and data about your business, means for you the full acceptance of our terms of use of your personal data. If one condition is no longer legally-valid, the others remain valid. You should also be aware that these terms of use may change at any time without prior notice, so we recommend that you read them each time you enter this site to avoid problems arising from possible misinformation.

This policy describes the information we process, how and for what purpose we use it, and the rights you have in relation to any processing that underpins our call-center and related services (marketing, advertising, courier, collaborators, etc.).

This document is supplemented by the information contained in the document General Terms and Conditions of use of the sharevision.ro website, which are an integral part of this document and which we kindly ask you to read.

Who we are

We are a Romanian legal entity, having the name Business Computer Solution S.R.L., with registered office in str. Barbu Văcărescu, nr. 107, corp. C1, Bucharest.  As a community, we are known as Share Vision. We process personal data as a provider of call-center services for businesses in Romania.

Our website is sharevision.ro and its role is strictly to present our services to interested people only.

Policy object

Our concern is to provide you with quality protection with regard to the processing of your personal data, in compliance with the principle of lawfulness of processing in accordance with the Regulation, so that you feel safe when you browse our website or request our services.

We strive, through what we do, not to damage your interests in any way, so that our relationship is as pleasant as possible.

We are transparent and at your disposal for any questions or requests regarding the content of this document and you can contact us at office@sharevision.ro or by phone at the telephone number displayed on the website. We will reply as soon as possible.

What data we collect

Through the use of internal applications, emails, call center, social media messages and comments, as well as the contact form, we collect from you, as a customer, potential customer, employee, potential employee, supplier, partner, representative, agent, administrator, trustee, or person of any kind interacting with the company, personal data such as your name, telephone number, e-mail address, and any other data considered personal data that you wish to provide us with in addition about yourself or your company.

We may also collect, if necessary: geolocation data, professional data or data on the field of activity of legal entity clients (main CAEN code) and authorized natural persons (Registration Certificate issued by ONRC) as well as on the qualification of the person authorized to deal with us (e.g. profession or occupation) or of the legal representative, name of the authorized cardholders, company or authorized natural person e-mail, contact persons, e-mail address, code and telephone number of the authorized cardholders; financial data, e.g. information on the payment method used to pay for our services, payment behavior, debits, payment date, bank card used, issuing bank, payment order; data for customer relationship management, escalation matrix, required customer registration documents, analytics about requests and applicants; history of complaints and claims, complaints about our services (e.g. complaints about our services (e.g. disruptions or malfunctions), online interactions with company employees, marketing permissions, requests regarding the processing of personal data; data for handling problems of any kind or disputes, e.g. history of  the disputes you have with us, the capacity you have on file in the litigation (ex. defendant, plaintiff, intervener, witness), the subject matter of the file, the status of the file and the data contained in the file; marketing and advertising data, i.e. data regarding your preferences to receive commercial messages about the company’s services; your purchase history and use of stores or points of purchase; data legally necessary for the conclusion and execution of employment contracts and the binding documents arising therefrom (additional deeds, confidentiality clauses, agreements, job descriptions, job protection sheets, etc.).

They help us to identify your needs in order to determine which of the solutions we offer suit you: customer support, technical support, order management, inbound sales, whenever you express an interest in buying or inquiring about our services and help us to provide you with the best response to any of your requests. In certain situations, some of the data collected may be of a mandatory nature, which is indispensable in order to be able to respond to your request. 

To the extent that you are interested in a career, want to work or work with us and contact us through the contact form on the website, or for any other legal or legitimate reason that requires collection, we may collect from you your full name, telephone number, e-mail address, home address, family data, the position you hold, the number assigned to you electronically, medical information about your health, data incorporated in your identity card, the answers you give to a questionnaire or test, information contained in a record or report of an inspection or meeting,  your work capacity, working hours, records of working time worked, daily working periods, work breaks, vocational training courses you are taking or have taken, car insurance you have taken out, any accidents at work or disciplinary problems you are or have been involved in, information contained in documents you have created, e-mails or any document that relates to you, bank or tax information, your voice  you and the calls contained in your workplace phone records, the way you talk, the phone book that keeps records of your calls, records of connections and information from entities such as the Commercial Registry, car services, courts, utility providers, banks, etc., log files that concern you, the GPS, internet, telephone or transportation networks you use.

In the event that the processing of other personal data is established, this policy will be reviewed and a reference to that data will be included in the policy.

The voluntary provision of your data in any way also implies your consent to its use for the purposes for which it has been collected; in the absence of consent, we cannot respond to your requests as to the necessity of such consent, you are informed in writing, through this document or by voice, via telephone greeting message.

We also collect the traffic data that the server that hosts the site records in order to promote and develop the services we offer through the site and to develop marketing policies as the market for the services changes.

In addition, the computer systems and software procedures on which the operation of the site is based acquire, in the normal course of their operation, some information whose collection and transmission is necessary for the proper functioning of Internet communication protocols. This information is not collected in order to be associated with identifiable subjects, but, by its nature, could, in specific cases provided by law, lead to the identification of users.

This category of data may include the IP address of the device from which you are visiting us or the domain name of the computer, the operating system or device from which you are accessing, the URI addresses of the resources accessed, the time of the user’s visit, the method used to query the server, the size of the file accessed, the numerical code indicating the status of the server query (accessed, error, etc.), the browser type, the region or general location from which you are accessing the site, the history of the pages you are accessing, and other parameters related to the user’s operating system and computing environment.

We inform you that when you visit the site, the server can automatically record all this data, as is the case for all operators.

The indicated data will be used only for the purpose of collecting anonymous statistical information about the use of the site and to be able to control its correct functioning. The data may also be used by us for the purposes of establishing liability in the event of computer-related crimes, with the main purpose of ensuring your security and safety while browsing.

We also use information collected through coockies.

Sharevision.ro does not use any so-called “persistent cookies”, which are used to track users, to collect your data. We inform you that we may use cookies and other technical information to personalize your access to the site.

We use so-called “session cookies”, thanks to which information exists in a temporary memory until the web browser is closed. This type of cookie is not harmful, since all stored information is deleted when the browsing session is closed, but they are intended to provide you with all the functionalities of the site and to make your browsing easier, depending also on your preferences.

The use of these cookies is strictly limited to the transmission of session identifiers (causal numbers generated by the server) necessary to achieve the purpose set out in the previous paragraph. Visiting our website necessarily implies consent to the use of cookies.

We do not collect personal data, for any purpose, from minors under 13 years of age; over 13 years of age we accept the use of personal data only for well-determined purposes and only with the express consent of legal representatives.

How we collect data

Sharevision.ro collects personal data directly from you through the contact form displayed on the site in the section “Contact” (for requests, messages, complaints of any kind sent to us), by phone, by e-mail or when you sign a contract for services or when you are a representative of a client (commercial company, firm, authorized individual, etc.).

By telephone, we collect personal data through our call-center operators, specialized in this collection. They are employees of the company, bound by specific clauses attached to their employment contracts to the confidentiality of personal data.

They are also regularly trained and instructed on all internal documents and procedures relating to the processing of personal data. Before contacting them, you will be greeted by our voicemail message, which will provide you with a minimum of information about the processing we carry out.

We may also collect data about you indirectly, when we are contacted by a public authority or institution to provide an opinion on a complaint you have made, or when you are a party to a dispute with us.

We also obtain information about you when we need and request information from authorities with public databases, such as the Trade Register Office, as well as when we carry out audits or investigations in which we may provide your data to our contract partners, consultants or employees for clarification of the situation under analysis.

We do not collect personal data from the databases of other natural or legal persons or otherwise.

We only collect and use personal data with your consent.

Providing data

You are free to choose whether or not to provide us with your data in the form on the website or in direct requests (e-mail, telephone, etc.).

If you do not provide your data voluntarily and freely, you will not be able to obtain what you have requested or to benefit from the services you have requested. We will only collect data from you that is strictly necessary.

Purpose and manner of processing

Share Vision is a call-center service provider. As a data controller or processor of personal data processors, it carries out data processing operations aimed at taking, processing and issuing responses to requests, complaints, suggestions from customers, potential customers, end-consumers or suppliers of products or services through the means it manages (which may be: phone calls, e-mail, social media (Facebook, Instagram, etc.), contact forms, internal applications (CATE, Freshdesk, MCFM, MyCustomer, loyalty platforms, etc.)

Basically, we use the personal information you give us to:

  • to identify and verify users (legal representatives of a company, holder of a PFA) and to differentiate them (by name, address, telephone, e-mail);
  • to receive requests and communicate with you in any way;
  • to send you information and reply to your requests;
  • set the place and the way of the meetings between our representatives and you;
  • negotiate and conclude service contracts for which you are the beneficiary, directly or indirectly;
  • keep and archive (pre)contractual documents;
  • issue invoices that may contain your data;
  • process payments;
  • present you with personalized offers;
  • to contact you in case of any queries about our services or your requests;
  • provide, customize, test and improve our services;
  • prevent abuse (name, phone number, e-mail);
  • sign and control the execution of the contract (name, telephone number, e-mail);
  • compiling statistics for internal use;
  • direct marketing (name, e-mail) and advertising purposes, e.g.: marketing activities by which we let you know about our call-center services;
  • Profiling and predicting service usage;
  • exercising legal rights of the company and users (name, email, phone number);
  • handle requests from the authorities;
  • to send them to the beneficiaries to whom, on the basis of firm contracts, we have this obligation, given the characteristics of call-center services; they specifically provide us (VPN) access to their database, so that data processing will be done directly on their servers; we keep personal information only in the call center so that we can provide it to our agents. Technically, they can only enter and view the data, not download or manage it in any way.  

We collect from you only the data strictly necessary for the proper conduct of our business, for the purposes specified.

Your data may also be used in situations where we have a legitimate interest in the contexts created by and in relation to you, such as for example, the defense of rights arising from our relationship with you.

We also use personal data in order to carry out the relations deriving from the contractual relationship we have entered into with you, given that we have legal obligations, issue invoices for your company, process, including archiving, storage, information of an accounting, legal, banking, etc.

Your refusal to provide data in this respect will make it virtually impossible to conclude or perform the contract.  

If the processing is based on your consent, the withdrawal of your consent does not affect the lawfulness of the previous management and processing of data based on your past consent.

In all cases where we intend to use the personal data provided for purposes other than the original purpose of registration, we will inform you and ask for your consent, informing you of the possibility to withdraw your right to use the data.

Who can access the data

We allow access to your data only for the specified purposes and only to business partners and those who help us provide you with services that, directly or indirectly, make your business more efficient: employees of sharevision.ro, software providers (who technically manage the call center and CRM database) and data processing equipment, collaborators who ensure the maintenance of hardware equipment, site administrators, marketing and advertising collaborators, staff of service providers of telecommunications, courier/postal services, parcel delivery, mail, cleaning, accounting, banking, tax, maintenance and user services, etc., as well as interested authorities, upon request, in order to protect public interests such as: public health, public safety, etc. Based on our legal obligation, we also disclose information to law enforcement agencies or in response to legal requests in the situations described below.

We will not disclose any personal data about you that would allow third parties to identify you, and we will not allow third parties access to such data without your prior express written consent.

At your express, written, dated and signed request, we can inform you who has access to your data. You will send your request to our company’s head office and we will reply to you within the legal deadline.

We may disclose your data, in your interest and to other natural or legal persons who are our data processor.

The online marketing activity, as well as the promotion of sharevision’s services, is carried out under a contract concluded with an agency specialized in this field. This agency is contracted to manage the website and social media pages Facebook, Instagram and Linkedin etc.  Thanks to her, we are always in touch with you.

Legally, if ownership or control of all or part of our services and associated assets changes, we may transfer your information to the new owner.

Our partners, in your interest and with your consent, may benefit from information about you as it helps us to provide and improve our services, and this enables the operation of our business and enables us to provide you with the products, services best suited to your needs. We do not sell any information you share with us to anyone else and will never do so. We also place strict restrictions and controls on the ways our partners use the data we provide. They use secure data storage systems, similar to the ones we use, which guarantee the security of your data.

We also share information with authorities, merchants and service providers (IT, accounting, banking, legal, etc.) that support our business, for example by providing technical infrastructure services, analyzing the use of our services, providing customer support, facilitating payments, resolving situations with legal implications or, rarely, conducting surveys.

Data security

As www.sharevision.ro carries out processing that the Regulation defines as “large-scale”, the concern for detecting, investigating and resolving threats to the security of personal data is permanent.

We aim, in everything we do, to give you confidence and security, both in the services we provide and in the information we process.

Basically, we aim to prevent any breach of your data security, even though the security of data transmissions over the internet is not absolute and cannot be guaranteed by anyone.

According to the Regulation (Chapter Definitions, point 12), a “personal data breach” is defined as a breach of security leading to the accidental or unlawful destruction, accidental or unlawful loss, alteration, unauthorized disclosure of or unauthorized access to personal data transmitted, stored or otherwise processed.

To avoid unlawful and abusive processing of your data and to prevent unauthorized access and loss:

  • We have set out exactly what data we process, how we process it and which departments use personal data;
  • We have ensured that the processed data are not subject to excessive collection in view of the purpose of the processing
  • We have identified all the recipients of personal data and clearly established how they come into contact with data security rules and assessed their impact on data protection;
  • We have procedures in place for data security situations;
  • In accordance with Article 30 of the Regulation, in order to easily control how the data are processed, we have established the data processing logbook, which contains the following elements:
    • The purposes for which they were collected;
    • Categories of persons concerned;
    • Categories of personal data;
    • Categories of recipients;
    • Transfers to third parties;
    • Deadline for deletion;
    • General description of technical and organizational security measures.
  • We set the conditions of access and use of IT programs (firewall, individual and strong passwords for access, authorizations) that manage personal databases;
  • We have organizational measures in place to ensure that there is no risk of unauthorized, unlawful processing, accidental or unlawful loss or destruction and we have, to the maximum extent possible, insured against any accidental or unlawful damage;
  • We have established the people in charge of checking the security of data storage systems and discovering possible security breaches;
  • We have trained staff (accounting, HR, dispatch, etc.) and collaborators on the application of internal standards and procedures for keeping personal data;
  • We have established specific tasks for staff who come into contact with personal data, in order to limit the collection of data to that which is absolutely necessary for the fulfillment of their tasks.

From a technical point of view, at significant cost, we have achieved the following:

  • I secured the entire network using a Forty Firewall;
  • we secured the internet connection, using fixed IP, metronet;
  • we have two dedicated servers, one for the call center and one for our own database (ERP and CRM); Both servers use Windows Business operating system, with Windows Defender and Bit Defender security licenses;
  • We plan to implement additional data encryption software for both servers;
  • for all equipment through which we process personal data, we intend to implement a back-up solution;
  • we provided remote access for home telecommuting employees only from company laptops, via a von forty account – pre-installed on the workstation; actual access is done by logging in with user and password, individually;
  • Employee workstations are handed over individually to each agent and are secured with user and password on opening. Each workstation is configured from IT with individualized access level depending on what the recipient agent’s work entails;
  • We have hired IT specialists to manage and support secure databases. They are responsible for the management of workstations, network and related equipment, access and access restriction/restriction for each employee who comes and goes;
  • We have a secure, agent-only data storage location with customized viewing and editing permissions (NAS fileserver equipment);
  • Both the website domain and email addresses are hosted in the data center through the Bit Factory provider since 2014;
  • mandatory information transfer to be sent, it is done only via company email and excel files are individually password protected;
  • All security equipment is located in a special lockable, AC lockable room on a rack rack. Key access is granted only to the person responsible for the IT department and the company administrator;
  • we have installed a burglar alarm system in the building where we operate.

Data collected in physical format (records) are kept in locked cabinets. The key is accessible to the administrators and directors of the company, as well as to the staff authorized to work with these documents.   

In order to prevent unauthorized reading, copying, modifying or deleting of data media, we have established who can access the databases and we have established their access only to personal projects and only to view, enter or update with new information data retrieved from users or beneficiaries; we have removed outdated access permissions; we have established, strong passwords, which we change regularly; for telecommuting employees, we have secured work laptops and data storage devices and limited access to them; we have set up regular (weekly) back-ups, stored back-up materials in a single, password-protected and/or locked place, and established the possibility of blocking access in case of repeated entry of a password containing errors or inactivity for more than a few minutes.

We control data storage by granting access only to persons specifically designated to store the data, based on the assignment of an individual user identity and a confidential access code to those persons; no other person may enter data into the system.

Changes to any data security measures and procedures, tailored to each department, can only be made with the approval of the employee’s line manager.

In the event of security breaches or incidents, the company’s staff is instructed to suspend processing activities until the causes of the security incident, the affected compartments, the limits of the incident, its consequences and data recovery in order to return to the previous situation are discovered.

Security breaches can have different causes: from malfunctioning or improper functioning of IT systems to human error. A study by personal data supervisory authorities on security breaches shows that most security incidents are due to human error: situations where documents or files containing personal data are forgotten or lost.

If we are reasonably certain that there has been a breach of the security of the processing of personal data, we analyze to what extent the security incident may affect the personal data and if the impact is significant, we report the security incident to our company manager, the person responsible for data protection and, where appropriate, to the data protection supervisory authority and to the data subjects concerned by the incident (by e-mail or in writing, etc.). Not every security breach needs to be notified to the supervisory authority, but only the one which, following case analysis, poses a significant risk to the rights and freedoms of data subjects.

In cases where notification to the Authority is mandatory, notification must be made ‘without delay’, in principle no later than 72 hours after the operator has become aware of the breach.

Within a short time, we uncover and remedy the underlying causes of the incident and limit the unintended consequences.

We interrupt the processing of personal data and if a person raises an objection to it.

As a preventive measure, we have established the possible consequences of the security incident:

  • accidental or unlawful destruction of personal data;
  • accidental or unlawful loss of control of personal data;
  • accidental or unlawful loss of access to personal data;
  • accidental or unlawful alteration of personal data;
  • unauthorized disclosure of personal data;
  • unauthorized access to personal data.

In light of our knowledge and assessment, we make every effort to mitigate the immediate risk of harm.

We are not obliged to inform you directly if:

  • we have taken measures to ensure that your personal data cannot be accessed by any unauthorized person;
  • immediately after the security incident, we have taken steps to ensure that the high risk to your rights and freedoms is no longer likely to occur, or
  • would involve disproportionate efforts, in which case we will inform you via other contact possibilities (phone, e-mail, post, etc.).

No data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, www.sharevision.ro cannot ensure or warrant the security of any information transmitted from you to us or from us to you.

We therefore warn you that any information sent to us will be sent at your own risk.

We will make every effort to ensure the security of the data that enters our systems, in accordance with the security standards imposed by the Romanian legislation in force and the contracts or collaboration agreements that we conclude with those who process data on our behalf. Our authorized representatives, even if they process data for us, have the legal obligation to process them in conditions of complete security.

In order to allow data subjects to exercise their rights (‘right to be forgotten’, right of access to information, right to be informed, etc.), we have ensured that the staff designated with data management services know the exact location of the data in question. This is necessary as electronic documents are harder to find than documents in physical format, the former being transferable via backup systems, archives to third parties.

In order to protect the data held for processing, we regularly review the backup and storage protocols used by the data management service providers with whom we collaborate in the field of data security.

Determining the exact location of servers is also useful for determining the legislation applicable to the various operations.

We do not permit the entry, reading or transfer of data except to persons designated by law to do so and only if there is a legal obligation to do so. If it is necessary to transmit data, we only allow it by using appropriate encryption techniques (through the functions provided by Bit Defender), which ensure the control of the data transport.

Bank card information and passwords, when we use them, we secure them against interception or use by unauthorized persons.

We monitor the effectiveness of the above-mentioned security measures at all times and take necessary organizational measures related to internal monitoring to ensure compliance with Regulation (EU) 679/2016 on the protection of personal data.

All our collaborators are obliged, by their agreements or contracts with us, to take at least the same or similar security measures to those we use.

Performing unauthorized operations on the data we hold and attempting to do so, including: misuse, fraudulent use, unauthorized access, alteration, copying of information for commercial purposes, blocking access and the like, will be punishable by law.

This section on data security is complemented by the specific provisions of Regulation 679/2016, as well as by the internal procedures we have developed for situations that relate to data security. 

What is the legal basis on which we process data?

We collect, use and distribute the data at our disposal in the ways described above in accordance with our legitimate interest – as call-center service providers and with your consent – which you can revoke at any time, under the following conditions:

  • as necessary to fulfill our legal obligations, as a prerequisite for the conclusion of any written agreement with us; the user will provide personal data if he intends to enter into a contractual relationship with our company; the absence of data makes it impossible to conclude the contract;
  • to protect your vital interests or those of others;
  • as necessary in the public interest; and
  • as necessary in our legitimate interests (or those of others), unless those interests harm your interests or fundamental rights and freedoms requiring the protection of your personal data.

The User consents personally and electronically by using the contact form provided on the website. The user has the right to withdraw his/her consent at any time and, at the same time, to request the deletion of his/her data or to modify the data provided. We are entitled to process your data until termination of the contractual relationship. Pursuant to Art. 7 Point (3) and Art. 13 Point (2) (c) of the GDPR, withdrawal of consent does not affect the lawfulness of past data processing.

Any data processing we carry out, even if not expressly indicated in this policy, is based on a legal provision in force.

  1. How to exercise your rights under the General Data Protection Regulation (GDPR)

In accordance with Regulation (EU) 679/2016 on data protection, you have the right to information (Art. 13 and 14 of the Regulation), the right of access to the data we hold (Art. 15 of the Regulation), the right of rectification (Art. 16 of the Regulation), the right to restriction, the right to object, portability, erasure and automatic processing of your data (Art. 17 of the Regulation), the right to be forgotten, and the right to have your data rectified, as well as the right to have your data rectified by the data protection authority or the courts.

You can withdraw your consent at any time without being affected in any way and you can contact us for this purpose at our offices, by e-mail or telephone.

You also have the right to object to and restrict certain automated processing of your data (Articles 18, 20, 21 of the Regulation). These include:  

  • the right to object to the processing of your data for direct marketing purposes;
  • the right to object to the processing of your data when we carry out actions in the public interest or in the legitimate interests of our own or a third party. You can exercise this right in writing, by e-mail or by post.

As we use personal data in accordance with the (EU) Regulation, your rights can be exercised in any of the ways provided for by it.

If you want to find out more about these rights and how to exercise them, you can click here:

https://eur-lex.europa.eu/legal-content/RO/TXT/?uri=CELEX%3A32016R0679

If your data has not been obtained from you personally or from a data processor to whom you have submitted it with the right to provide it to us, we will send you a notification informing you, among other things, who we are, what data we have collected about you, for what purposes and for what period.

Keeping, deactivating and deleting data

We store personal data in physical format – documents: contracts, invoices, various notes or information, addresses, etc.) or digitally – secure files, for as long as it is necessary to provide our services to you. Data security is ensured through specific security techniques, mentioned in detail in the section on personal data security policy.

 The assessment of the time necessary for data retention is made on a case-by-case basis, which depends on factors such as the nature of the data, the purpose of their collection and processing and the relevant legal or operational needs for the retention of such data.

We limit the length of time we store your data to what is necessary for our purposes. We review, at regular intervals ranging from 1 to 3 years, the need to continue to keep data in our records. We delete data when we become aware that its use is contrary to our purposes and your interests.

If the retention of your data is necessary for the purposes specified by law (e.g. for accounting, archiving, internal statistical or legal purposes, etc.), we may retain your data further, up to the extent that the purpose is fulfilled.

If you do not want to be forgotten but wish to temporarily discontinue your relationship with us, you have the alternative of notifying us via the form on the website or in writing to the contact address on the website or by contacting the Data Protection Officer.

 If you want to be forgotten, i.e. permanently removed from our active records, send a message to us and your data will be deleted without delay and you will be notified.

 After deleting your data from the active database, we will anonymize your personal data and process it for internal legal or statistical purposes for as long as necessary.  

 Information we receive about you may be accessed and stored for a longer period of time (3-5 years), including after deletion from our active database, when subject to a legal request or legal obligation, criminal investigation, or investigation of possible violations of our terms or policies, or in cases where damage can be prevented or remedied. We also retain information for violations of the Terms for at least one year to prevent repeat abuse or other violations of the Terms, but this will not affect you in any way.

How do we respond to requests, including legal ones, and how do we prevent harm?

We access, retain and provide your information to regulators, law enforcement or other entities:

  • In response to a legal request where we believe in good faith that the law requires us to do so. We may also respond to solicitations of a legal nature when we believe, in good faith, that the response is required by law, affects purchasers in the jurisdiction, and is consistent with nationally and internationally recognized standards.
  • When we believe in good faith that it is necessary to: detect, prevent, and respond to acts of fraud, unauthorized use of our products, violations of our terms or policies, or other harmful or illegal activities, to protect us (including our rights, property, or services), you, and others, including in regulatory investigations or inquiries. For example, where relevant, we provide information to and receive information from third party partners about your data to prevent fraud, abuse and other harmful activities within and outside of our services.

We have outsourced the services of the Data Protection Officer (DPO) in order to keep up to date with GDPR and to get the best advice and support.

We have internally delegated persons who can retrieve your requests on time. They forward your requests to the DPO, who will formulate views, notifications, replies, etc.

We have drafted forms to exercise your specific rights.

We have agreed, in the event that your requests will be received by e-mail, that your reply will also be provided by e-mail, for speed, in case you do not wish to receive it in another way.

We have specific procedures in place for responding to your requests, dealing with any queries etc. and we keep a record of your requests and the addresses to which we reply should you need anything.

We do not transfer databases to other countries, inside or outside the EU, for any purpose. If we do transfer, we will inform you prior to the transfer in order to obtain your consent.

Changes to this policy

If changes will be dictated by business interests, we will send you a notice prior to making any changes to this policy and provide you with an opportunity to review the revised policy before you choose to continue using our services.

If the changes will be dictated by changes in the legislation in force on the protection of personal data, you will be informed of the changes in the media, knowing that “ignorantia legum excusat neminem” (ignorance of the law does not excuse anyone). At the end of the document, we will display the date by which the legislative changes have been taken into account.

How to contact us if you have questions. Complaints.

For any request, complaint, suggestion or observation regarding the protection of personal data you can contact us online, through the form posted on the website, by e-mail at: office@sharevision.ro, by mail or by calling the contact person for personal data protection at the phone: 0766 440 002 and we will respond within the legal deadline.

It’s good to know that you have the right to lodge a complaint with the Romanian Data Supervisory Authority, located at Bd. G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest, Romania, e-mail: anspdcp@dataprotection.ro or to lodge a legal claim.

Visiting, using and accessing the website by filling in the contact form, as well as using the company’s services, means that you have read and agree to our policy regarding the use of your personal data, and that you expressly and unequivocally consent to their processing by us and our partners for the purposes and in the ways specified herein.

Disputes of any kind arising as a result of the processing of personal data belonging to the user by the company will be resolved amicably. Otherwise, the parties may apply to the competent mediators or courts.

We reserve the right to change the terms of this policy at any time without any formality and without prior notice. Changes will be posted on this page and will be effective immediately.

This policy has been developed by the DPO in collaboration with the company’s departments.

This policy is also valid in situations in which Business Computer Solution S.R.L. has the quality of processor of an operator, a quality arising from a contract for the provision of call-center services.  Where there are discrepancies between the texts and procedures of the operator and Business Computer Solution S.R.L., the clauses of the contract concluded between the two parties will apply. 

This policy has been read by the company’s employees and posted on the website to make it accessible to all interested parties.  

The policy was approved by the Board of Directors on May 20, 2018.

The policy became operational on May 25, 2018.

Last revision date: 28.02.2024 

The next policy review deadline is February 28, 2026.