Inbound Call Center Services
Win, keep and grow more customers. We are here to help you by providing superior call center services!
We are prepared to meet the unique needs our partners have in their business. That’s why we’ve created and optimized a range of processes and services to address a wide range of situations.
Why lose customers whose ultimate goal is to solve any type of problems that consumers may face and provide all the necessary information for the most relevant interaction with your brand.
Our operators are prepared to respond to the various work scenarios we will develop together to cover all your needs. Each case is solved in the shortest possible time and with maximum efficiency, while learning about new situations as they arise.
You’ve come to the right place if you want the following services:
- Outsourcing customer relationship agents
- Outsourcing online order taking and processing
- Customer info line outsourcing
- Outsourcing line or help-desk support using agents
- Help-desk outsourcing
- Outsourcing complaints department
What do we offer?
The projects we are currently working on include retail partners with thousands of employees and hundreds of thousands of customers for whom we efficiently mediate communication, combining voice services with online contact point management (e-mail and social media).
Our team is at the core of the whole process as we are customer-oriented, serious, persistent and efficient. We deliver and optimize processes that give our clients a competitive advantage.
The range of services we offer includes:
- Call answering – info line, customer service, order taking, help desk, customer relations department
- Telephone contact to be followed up with support activities, sending official offers or documents, product details, etc.
- We integrate communication channels: phone, e-mail, WhatsApp, Web Chat, Facebook, instagram, for a complete and efficient communication with our partners’ customers.
Inbound calls
Inbound calls are those initiated by customers in the shortest possible time by dedicated agents, treated with the highest priority for the quickest possible resolution. Every interaction with customers who initiate calls to us is one geared towards resolving their request in a polite, friendly and professional manner that wins their loyalty.
The Infoline service is designed for all customers who want to find out about a piece of information, an offer, or have an important question answered as quickly as possible.
Inbound call center services address a wide range of our customers’ needs: from customer support to sales, to complaint handling and resolution.
The inbound customer support service is for customers who want to find out more about your products and services, get up to date with any accounts they may have and find out basic information.
Our inbound sales service is available to assist you in exponentially increasing your total sales by registering orders from your customers. Our team has extensive experience in trade, telesales and ensures that your sales process runs smoothly.
Complaints received from your customers are handled and resolved by our operators in the shortest possible time with the professionalism and efficiency that characterize us. We attach great importance to each situation and deal with the customer’s problem accordingly, successfully combining standardized responses with those tailored to each individual situation.
With our solutions,
you redirect your attention to innovation and development.
Support and back office services
Through the back office services we offer, we are ready to optimize your company’s costs while delivering a superior customer experience that will improve brand perception.
The range of support and back office services extends from e-mail management, to managing payments in your own system or the customer’s system, to managing messages, orders and complaints from your customers on one of the communication channels you manage.
In addition to all these services, we carry out opinion polls, developed to find out what your audience thinks and constantly improve what you have to offer.
Helpdesk services are very useful and appreciated among companies, because they deal with technical problems and questions in the simplest way, so as not to affect the work in the company in any way. This type of service can be offered both internally to your employees and to your customers.
Taking over administrative tasks allows your employees to focus only on the things that take your business one step closer to success. By dropping these repetitive tasks you ensure that employees are productive and administrative items are completed quickly and efficiently.
Telemarketing and telesales services
The difference between a thriving business and one struggling to survive is the number of sales, and one of the most effective ways to sell is over the phone. By working with us, you get a reliable partner that provides you with highly trained operators to deliver the results you expect.
There are two approaches when choosing the telesales service we provide.
Selling through outbound calls, where potential customers are contacted by our operators to present your new offer and get a sale.
Inbound calling sales, where customers call to buy your product or service following your promotional campaigns.
We don’t stop at sales, telesales and telemarketing solutions and services also include receiving orders placed by customers, managing them and providing the necessary support throughout the delivery and warranty period.
In order to further optimize your processes we collect data from customers through telephone surveys, centralizing the answers in databases useful for any business.
We offer you competitively priced solutions that will provide you with the flow of results you need to grow your business systematically.
HR call center services for recruitment
In today’s competitive business environment, finding and retaining employees can be crucial to the success of the business you run.
However, the recruitment process can be time-consuming and resource-intensive, distracting attention away from the company’s core business activities.
That’s where we, Share Vision, come in, providing you with a dedicated and efficient partnership in managing the recruitment process.
About our service:
Through our outsourced recruitment service we aim to facilitate the recruitment process, allowing you to focus on your strategic business objectives and save valuable time and resources.
Other services
It is very important that every customer pays the amounts owed on time, in order to have the most profitable course of the company.
To this end, we provide you with dedicated and well-trained staff who will professionally and promptly check invoices and inform customers about their current situation.
Debt management and debt recovery are also two of the most challenging areas of customer relations, and the operators appointed to this post will always be highly trained and will always deliver the desired results.