With our solutions
Move your focus to innovation and development
Inbound call center service
Included services are:
- Customer service - We provide customer support before, during, or after a purchase. Our operators are ready to handle all types of customer requests, such as product/service usage issues, pricing / policy / usage questions, account updates, and more.
- Technical support - We provide information related to troubleshooting or technical malfunctions, the configuration of equipment or software, and more.
- Receiving orders - We assist customers in placing an order for fast processing and delivery on time.
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Inbound sales - These are the cases when operators receive calls from potential buyers who are looking for additional information about the company's products and services.
Inbound callers are those who need technical support and assistance in using a company’s product/service.
Inbound service refers to receiving and handling calls from customers and prospects. Instead of making calls, the operators of an inbound call center act on customer requests to solve them.
At ShareVision, we rely on intelligent call forwarding systems to ensure that callers reach out to operators who can provide the assistance they need.
Outbound call center service
Included services are:
- Communicate offers will base on the date of existing clients
- Follow up e-mail / SMS marketing campaigns
- Obtain GDPR agreements
- Customer loyalty campaigns
- Satisfaction survey and customer service
- Inventory programmers for sales teams
Outbound call center services involve making calls, for the most part, for sales to existing customers. Example: renewals/upgrades, cross-selling, up-selling, or contacting potential customers.
Thus, we contact customers to assist them, complete satisfaction surveys, conduct market research, collect debts, and schedule appointments.
Marketing and Sales
Included services are:
- Maintain a stable point of communication between your business and your customers
- Multi Customer Channel Support
- A modern and efficient platform that maximizes results and reduces your costs.
- Getting qualified leads to continue the sales process
- Detailed and structured analyzes from real customer data
In everything we do, we aim to contribute to the harmonious development of a business, through call center solutions and services that allow you to move your focus to innovation and development.
Outsourcing secondary processes to us, allows you to gain more time for business development while you are also confident that our operators will treat your clients with professionalism. To support businesses in their continuous rollout, we have created solutions specifically designed for marketing and sales departments. Being the pillars of a company’s development, it goes without saying that these departments are constantly developing, so they will need to outsource their processes in order to focus properly on their main goals.
A business that wants to contract the solutions available to marketing and sales departments can externalize us telemarketing and telesales processes, back-office processes, order picking, appointment scheduling, opinion polls, loyalty campaigns for reactivation of old customers, and many others. At Sharevision we are developing an efficient system that puts customer satisfaction at the forefront, based on the competence of our operators and on the technology used.
Customer Service
Included services are:
- Back-office: managing emails, site messages, Facebook, etc.
- Infoline services
- Helpdesk for both internal and external customers
- Receiving complaints
- Customer satisfaction surveys
Developed solutions for customer relationships represent one of the most important competitive advantages in today market.
Our partners and customers are constantly developing, so our solutions keep pace with changing markets and adapt to both their requirements and the latest trends in their respective fields. This ensures that we maintain and develop the competitive advantage of our customers over their competitors.
We know that people are looking for authentic relationships with their favorite businesses, and direct communication with them is a solid starting point for increasing customer satisfaction and strengthening their loyalty. In addition, we provide you with additional benefits through our reporting and monitoring capabilities and solutions.